AI-driven automation is no longer emerging. It is already integrated and accepted as internet traffic. From AI assistants and ...

Was your AI chatbot really just agreeing with you all along? A new study shows that several popular AI models are experiencing sycophancy, a tendency to agree with users even when actions are wrong, ...

Cyara’s platform update allows organizations to test traditional IVRs and agentic AI systems that don’t follow programmed ...

This doesn’t bode well for humanity. Just in case bots weren’t already threatening to render their creators obsolete: An AI model redefined machine learning after devising shockingly deceitful ways to ...

The lessons from the first AI holiday shopping season are now clear: Chatbots and AI search tools have transformed how people discover and shop for products. Brands must learn how ...