Air Canada plans to test out a pilot project it says could alleviate the airline industry’s lengthy complaints backlog that ...

Carrier launching trial to test new approach to settle customer claimsMONTRÉAL, April 08, 2026 (GLOBE NEWSWIRE) -- Air Canada today said it is ...

Purdue University has a well-established tradition of excellence in all its endeavors. To sustain this standard, it is vital for employees and supervisors to collaborate in a respectful and collegial ...

Alternative dispute resolution, a process by which a neutral third party helps parties reach an agreement without litigation, is more successful during the pre-complaint stage compared with the formal ...

If a federal employee is considering filing an equal employment opportunity complaint, alternative dispute resolution is a process available to them that could resolve their issue without litigation.

Air Canada is testing a new 90-day dispute resolution process to settle passenger claims faster. Customers can ignore the ...