Amazon announced this morning it will begin to leverage generative AI to help customers better understand what customers are saying about a product, without necessarily having to read through dozens ...

Amazon is rolling out a new generative AI feature that summarizes product reviews for customers. The feature, which the company began testing earlier this year, is designed to help shoppers determine ...

Some Amazon users appear to be employing AI chatbots to write product reviews, CNBC first reported. Reviews for maternity shorts and car batteries start with "As an AI language model." These reviews ...

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...

From five-star raves to one-star eviscerations, Amazon product reviews can provide shoppers with valuable information, but also easily send readers down another rabbit hole of internet era ...