A few years ago at its Build developer conference, Microsoft made its conversation as a service (CaaS) offerings the centerpiece of its announcements. This year, Microsoft made some solid advancements ...

Twitter bots can do a heck of a lot more than just spam trending hashtags and relentlessly follow users. Take the Twisst ISS alerts bot, which sends you a direct message whenever the International ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

Want to create a bot? You can do it in 30 minutes or less and without any coding skills! Here's how to create a bot to answer questions defined in a knowledge set or FAQ. Chatbots, infobots, ...

Two years ago at its Build developer conference, Microsoft made a big push for its bot development tools and the idea of "conversation as a service." Since then, things have gone a bit quiet. But it ...

See what separates a true autonomous agent from a simple chatbot or scripted assistant. Learn how Microsoft Copilot Studio, Prompt Flow, and MCP fit together in real-world agent design. Understand the ...

Microsoft has announced two new development tools designed to advance conversational artificial intelligence experiences. Microsoft Azure Bot Service and Microsoft Cognitive Services Language ...