Most companies want to scale efficiently, but few truly understand the mechanics of how work gets done. That’s where business process mapping comes in. Business process mapping visually outlines how ...

Whether your business is struggling, keeping its head above water or flying high, it's a good idea to occasionally hire a business analyst to spot potential problems or opportunities. Understanding ...

Jeff Tompkins is a writer and teacher of English as a Second Language living in New York City. He was born in Hartford, Connecticut, in 1967 and was educated at Brown University and University College ...