The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Your tech stack might be brand new, but if your decision-making is stuck in the past, you’re just running a high-speed engine ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

The ‘AI Operating Model’ is built on the integration of data, agents, automation and hybrid; IBM says it represents a shift ...

New Majesco research finds insurers achieving stronger growth are aligning operating model transformation with cloud- and AI-native technology foundations. Majesco, the insurance industry’s foremost ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

IT leaders are breaking up traditional IT silos to establish more modern, value-centric structures and processes honed to ...

Following the recent announcement of the planned acquisition of Credit Suisse, UBS (NYSE:UBS) (SWX:UBSN) outlines its new operating model and leadership team, an important milestone in the combination ...