Companies deploy CRM solutions to improve business performance, maximize customer relationships and enhance customer service, but many deployments fail to meet expectations. There are many reasons ...

An action taken in the course of conducting business. Whether manual or automated, all processes require input and generate output. Depending on the level of viewing and modeling, a process can be a ...

A process analyst, unsurprisingly, analyzes processes! Also known as an operations research analyst, a business process analyst examines in detail the steps a business uses to produce products and ...