In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle). In this post, I want to ...

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To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Investing in the right CRM for M&A is critical to ...

As professionals who specialize in sales management training, we hear constant complaints from salespeople and their leaders that they are overwhelmed by their customer relationship management tools ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up to receive our free e-Newsbulletins Some states have laws and ethical rules regarding solicitation and ...

Salesforce CRM recently announced that it is expanding its partnership with Amazon’s AMZN cloud arm, Amazon Web Services (AWS), to make their combined offerings more accessible to customers. This ...

On the 10th day of CRM Chris “Kringle” Fritsch explained to me, how business development supports closing business for attorneys! To properly develop clients, successful business development is vital ...

ICE Mortgage Technology is continuing to accelerate the adoption of its more modern tools by sunsetting older tech stacks. The mortgage tech behemoth on Wednesday told clients that it would be ...

E-mail on BlackBerry is ubiquitous. Now enterprises are moving on to more complicated mobile apps. Everywhere you go these days, people are using BlackBerries to check e-mail and set up appointments.