With optimized ITSM, healthcare organizations can abandon outdated and siloed legacy tools, allowing their teams to focus on ...

IT service management, or ITSM, is a term "that refers to implementing, managing and delivering quality services in the best possible way to meet the need of [and add] value to a business." To better ...

NEW YORK--(BUSINESS WIRE)--Sept. 19, 2005--Touchpaper announced today that it has been appointed by LANDesk Software, a leading provider of integrated systems and security management solutions, as the ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

In many ways, the Internet of Things (IoT) and IT Service Management (ITSM) are natural allies. IoT devices provide data-backed insights that provide more efficient IT service delivery, and ITSM helps ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

Choosing an ITSM platform can feel a bit like choosing a long-term partner: you’re not just buying features, you’re ...

Cloud computing, mobility and other emerging technologies are fueling a sweeping change in how organizations deliver and support IT services. With such a large-scale shift happening across the ...

The financial service industry is based on seamless operation, data security, and quality customer service. In particular, information technology service management ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...