Sharing emotional distress with AI chatbots can shape its responses and potentially bias its decision-making and behavior.

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. We are at a tipping point right now in customer experience. The ...

Voiceprint-based attention locking, enabling seamless human-AI agent conversations in noisy environments with lots of speaking in the background Real-time vision-based intelligence, interpreting ...

Ecommerce brands can now build automations, investigate issues, and generate reports by talking to their AI platform in ...

For more than two decades, digital search has been a self-driven process. Users simply entered keywords, scanned the never-ending list of ranked results, clicked on links and were left to interpret ...

The knowledge management startup Stravito AB is using artificial intelligence to transform how companies generate insights from their consumer research. Now, with Stravito AI Personas, the company ...

Toast today announced a major expansion of the Toast IQ intelligence ecosystem with a conversational AI assistant for restaurants and food and beverage retailers. With access to real-time and ...

Hidden in the latest developer guide for iOS 26.4 is support for "voice-based conversational apps" in CarPlay. Tyler has worked on, lived with and tested all types of smart home and security ...

The customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in batches, where ...

When ChatGPT first launched and went viral, some common sentiments around the tool were that it was a shortcut to doing real work. Anybody could type in a few sentences and get text back that they ...