Choosing the right customer relationship management (CRM) solution is crucial, but key steps are needed to make it work for your business. Whether you're replacing CRM or you’re a first-time user, ...

Kustomer’s Integration With Shopify Plus Will Help Brands and Customer Service Agents Optimize and Personalize Customer Experiences NEW YORK, JULY 8, 2020 – Kustomer, the omnichannel SaaS platform ...

What's the latest on benefits of CRM software? Vendors get their say. Customer relationship management (CRM) platforms are used to manage the relationships a brand has with its customers throughout ...

Artificial intelligence-powered bots used in customer service settings are finally learning to get along with human agents. Or is it the other way around? Either way, the friction that existed as ...