John Lewis has emerged as one of the UK’s top performers for customer service as satisfaction levels recover across the economy.

John Lewis and Waitrose are making UK customer service staff redundant as roles move to South Africa and Morocco through ...

Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

At the other end of the table, some of Britain’s largest suppliers finished with some of the lowest scores. Scottish Power, EDF and British Gas all received overall ratings below 60%, placing them ...