There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite 90% of today's customers want immediate responses to their questions, and most traditional customer ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today introduced Sprinklr Modern Care Lite, an ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered voice-of-customer intelligence platform startup Idiomatic Inc. for an ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

ServiceNow Customer Service Management (CSM) recognized for uniquely focusing on “resolution-centric customer service” with a vision to “continually improve CX and costs.” According to the report, ...

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...

In the age of digital connectedness, consumers have come to expect efficient and personalized interactions with brands. Most customers are more than happy to take their business to brands that deliver ...

Ever wonder what happens after a customer hears this prompt: “On a scale of 0-to-10, how satisfied were you with your customer service experience?” When customers get a text or email prompt, the ...

As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service ...

The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...