People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

The chatbot market is projected to drive a 23% market growth in the next five years, enhancing customer engagement and offering multilingual support. Automated chat services provide fast, ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience. AI-powered customer interactions are rapidly evolving, with ...

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...

Developments in artificial intelligence and machine learning have enabled a new breed of chatbots to communicate with customers like never before. From handling basic order requests to acting as a ...

More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the ...

Customer experience is a top priority for businesses of size today. In a competitive market, keeping customers happy and engaged is crucial for success. Artificial intelligence (AI) and chatbots are ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

Travel & hospitality are entering a period of rapid transformation as AI, automation, and immersive technologies reshape how ...