“Our greatest asset is the customer. Treat each customer as if they are the only one.” – Larice Leitao. The intricate dance of dealing with difficult customers is a common challenge faced by ...

A cafe known for its fabulous lunches and baked goods, has closed its doors, joining a long list of eateries closing shop, according to a post on Facebook. Ana’s Kitchen Cafe, a staple in Simsbury, ...

The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

We’ve all encountered unreasonable people in the wild. In this story, one woman causes a lot of heartache over $20. Let’s figure out the truth here. Went to work on Tuesday when a woman came in to ...