The average person spends approximately 90,000 hours, equivalent to one-third of a lifetime, at work. The workplace can be a second home to adults, and spending multiple hours has fueled a ...

If customers find it difficult to do business with you, whether online, on their phone, in a physical store, or anywhere else, they’ll go somewhere else where there is less friction in their ...

Frontline employees face the brunt of customer anger and frustration, and it’s only getting worse. Protect employees with better experience, signage, appropriate staffing, tech resources, empathy and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. At the same time, it seems as though the turbulence of the past few years has caused many ...

As hybrid and remote work become normalized in many industries, the question of how to create the best digital experience has become more relevant. The "digital employee experience" is an umbrella ...

If utilization metrics are the foundation of your workspace planning, you are probably missing critical data. Powerful workplace trends require new thinking about productivity, engagement, innovation ...

A good experience of onboarding may influence the attitude of a new employee to the working environment at least several times before the new employee finally takes the job. Engagement and ...

Employee experience (EX) refers to a worker’s holistic experience with each facet of their company — from their first exposure to the brand through to their eventual departure. Not to be confused with ...

Map out journeys and start identifying opportunities based on the unmet needs that you’ve actually discovered in your own interactions with those businesses. Similarly to employee experience, having a ...

"Customer-first," that age-old business adage, may finally be superseded by another: "Employee-first." At least that's one of the aims of a new manifesto published by more than 30 human resources ...

XISHUANGBANNA, China, Dec. 8, 2025 /PRNewswire/ -- As global competition for talent intensifies, organisations are increasingly elevating employer branding from a recruitment-focused activity to a ...