Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting relevant information, like enrollees’ benefit and eligibility details.

Humana has announced the launch of Agent Assist built with Google Cloud’s AI. The technology is integrated into call center systems. When members call to talk to a Humana representative, Agent Assist ...

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...