There were two significant developments in the use of instant messaging by financial services firms last week, and they demonstrate how instant messaging can be used to complement traditional business ...

Consider this scenario: You have your whole staff assembled for a planning meeting. People have their laptops and Blackberries to take notes and respond to urgent e-mails. Two employees in the back of ...

Instant messaging (IM) conjures up images of bored teenagers using a software-based gossiping tool. Most IM programs are free, and few competing products can talk to one another, making skeptics ...

You probably think of instant messenger (IM) as an informal communications channel mainly used by teenagers – and you would be correct to do so. But despite limitations, a growing number of B2B ...