Opinions expressed by Entrepreneur contributors are their own. After suffering from the catastrophic pandemic in 2020 and 2021, this is an important year for organizations operating in major ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

Change management deals with how changes to the system are managed so they don't degrade system performance and availability. Change management is especially critical in today's highly decentralized, ...

I had the pleasure of sitting down with Janet Holling this week, an IT consultant at global private healthcare provider Bupa, who works in the Australia/New Zealand region and is in the process of ...

The new Unisys ITSM solutions comprise Remedy as a Service, an ITSM toolset delivered through a software-as-a-service (SaaS) model; a customer-focused user portal capability; and the capability to ...

ITIL, the IT service management (ITSM) best practice framework, has come on in leaps and bounds since it was first introduced due to theUK government’s disillusionment with the way that governmental ...

“The IPMS selection process should encompass more than your team preparing a checklist of desired features and a matrix of pros and cons for candidate IPMSs. It should [shine] a light on critical ...