Q: Last year, I booked three round-trip “flex” refundable tickets from Washington, D.C., to Amsterdam on KLM. I paid $4,907 for the tickets. In April, I had to cancel the trip, so I went to KLM.com ...

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Tony Hetherington is Financial Mail on Sunday's ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left ...