Embedded in the Genesys Cloud CX™ platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower contact center agents SUNNYVALE, Calif., Nov. 01, ...

eGain Knowledge Hub™ fills a huge gap in digital customer engagement, while eliminating chaos from islands of knowledge and customer context SUNNYVALE, Calif., Sept. 07, 2021 (GLOBE NEWSWIRE) -- eGain ...

(GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Cabinetworks Group, the nation’s largest privately held kitchen ...

Knowledge Hub Media is a platform designed for IT and business professionals/decision makers, dedicated to delivering breaking news, expert blog articles, and the newest and most relevant white papers ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Once a company reaches a certain size or ...

New fully-secure, freight-native knowledge capabilities bring operational judgment directly into workflows for brokers, carriers, shippers, and more Freight operations rely on hard-earned experience, ...

eGain, providers of a knowledge management platform for customer engagement automation, has integrated the eGain Knowledge Hub with Microsoft SharePoint. Powered by artificial intelligence and ...

New fully-secure, freight-native knowledge capabilities bring operational judgment directly into workflows for brokers, carriers, shippers, and more Augment, the AI productivity platform for logistics ...

The world’s knowledge map is heavily weighted towards the global North. When people think science cities, they don’t necessarily think of Africa: a continent of great inequality and development ...

Companies are facing a major challenge in accelerating business transformation and improving process efficiency. I call it the knowledge gap. There is more information and knowledge available than ...