The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

How to deploy osTicket to serve your business as a powerful help desk system Your email has been sent If your business develops software and/or services, you probably ...

But is open source ready for such a transition? Understandably cautious organizations are raising questions regarding open source support, security and compatibility with existing systems and ...