A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Open-source software tools continue to increase in popularity because of the multiple advantages they provide including lower upfront software and hardware costs, lower total-cost-of-ownership, lack ...

Open-source software is non-proprietary software that can allow for collaboration and modification among developers. While developers are typically encouraged to view, modify, and improve open-source ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Open-source software powers the majority of today’s businesses. An estimated 70% to 90% of ...

Free and open software have transformed the tech industry. But we still have a lot to work out to make them healthy, equitable enterprises. When Xerox donated a new laser printer to the MIT Artificial ...