The healthcare industry has been under a microscope by public health officials, consumers, media, policymakers, and almost any stakeholder group imaginable over the past few years. New executive ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

A focus on improving the consumer experience and leveraging digital technologies as a foundation for enhancing that experience has been a modest priority for health systems. Recently, however, this ...

Though hospitals’ patient experience scores broadly suffered during the COVID-19 pandemic, the “unprecedented” declines were greatest among facilities that were already facing staffing issues prior to ...

As hospital and health system reimbursements become more closely tied to clinical outcomes as well as patient satisfaction, patient experience surveys are becoming an increasingly valuable tool for ...

Medical treatments can disrupt a person's emotional and mental well-being. The fear of the unknown, concerns about test results, financial accessibility to care, and medication side effects can ...