The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning—when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

With another sign that e-commerce has changed retail shopping patterns and the logistics needed to serve it, UPS Inc. said National Returns Day already happened. UPS estimated 1.5 million returns to ...

E-commerce may be growing at a rapid rate, but so too are the inevitable returns that accompany them. This holiday season, e-commerce returns are expected to reach $19.4 billion, or more than 30 ...