I’ve always believed that the people engaging with customers on a daily basis are the most important part of an organization. That’s why the servant leadership model clicked in my mind from the moment ...

The servant leadership model is a management style designed to get the most out of people. There’s a reason why HRH Elizabeth II and the British Army embraced it. So how can organisations adopt it?

What is the purpose of a leader? Should a leader set direction, decide strategy, and tell others what to do, or should a leader be a facilitator, helping the group to achieve shared goals? Most of us ...

Do you manage people at work? If so, how would you describe your role? If not, how would you describe the person who manages you? Think about it. I’ll give you a minute… Do the words “public servant” ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Of late in business circles, you might be hearing the buzzword ...

Firefighter engagement is crucial for the effectiveness and well-being of fire service teams, yet many departments struggle with low levels of motivation and involvement. Diminished firefighter ...

Question: In a job interview recently, the hiring manager corrected me after I talked about my leadership experience. He said, “It sounds more to me like you’re a servant leader.” What’s the ...

I have to admit up front that I have an exceedingly bad reaction to the name of the concept, “servant leadership.” I think some of the reaction is feminist: I am not anyone’s servant. Just because I ...

Jennifer Miele got a glimpse into the heart and soul of Bishop Edward Malesic soon after he assumed his duties in the Diocese of Greensburg in 2015. “On day one, he gave me his cellphone number and ...