ServiceNow is officially rolling out its customer service management offering in a move that'll expand its addressable market and put it on a collision course with established players such as ...

ServiceNow Customer Service Management (CSM) recognized for uniquely focusing on “resolution-centric customer service” with a vision to “continually improve CX and costs.” According to the report, ...

ServiceNow is applying its industry-leading service management capabilities to customer service to close the service gap. Unlike traditional CRM products that stop at customer engagement, Customer ...

ORLANDO, Fla.--(BUSINESS WIRE)--KNOWLEDGE17 – ServiceNow (NYSE: NOW), today announced ServiceNow Communities, a major new application in its Customer Service Management solution. More than ever, ...

ServiceNow Customer Service Management enables organizations to transform customer service and create great customer and employee experiences by helping them break down silos, be more proactive and ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

CEO Bill McDermott said companies are finding that their business processes are disconnected, and are looking to unify their ...

WESTPORT, CT / ACCESS Newswire / October 29, 2025 / Zaelab , a leading consultancy of business-to-business ("B2B") digital ...

At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...

SINGAPORE and KUALA LUMPUR, Malaysia, July 31, 2025 /PRNewswire/ -- Activeo, a trusted system integrator in customer experience transformation, today announced the launch of Activeo OneView CSM, a ...

ServiceNow Inc. is part of a breed of companies seeking to capitalize on the third stage of what has been a steady evolution in software-driven enterprise customer management. Starting as an element ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...