Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Karl Jaufmann, SVP of Client Support, named bronze Stevie Award winner for Customer Service Leader of the YearST. PETERSBURG, Fla., Feb. 03, 2026 (GLOBE NEWSWIRE) -- Momentive Software, the leading ...

Welcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...