I manage a small support team for a small company. I'm having a challenge with tickets that ultimately are bugs or enhancement requests. Development uses a separate system to track their items which ...

Facepalm: Oh dear, Bethesda. Just when it looked like there couldn't be any more Fallout 76-related controversies, customers have reported being able to access other people's support tickets, along ...

Discord says they will not be negotiating with threat actors who claim to have stolen the data of 5.5 million unique users from the company's Zendesk support system instance, including government IDs ...

If you’ve ever felt like there simply aren’t enough hours in the workday, you’re not alone. Microsoft’s latest Work Trend Index (WTI) exposes a widening capacity gap in Malaysia, with 83% of the ...