The rise of generative AI — and ChatGPT in particular — has raised a lot of alarm bells in some industries worried that the technology could make many humans’ jobs obsolete. And those concerns are ...

Mike Lazer-Walker has repurposed a 1927 Western Electric 551-A switchboard into a hectic game that tasks players with quickly learning the obsolete job. “Hello, Operator!,” although controlled by a ...

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The COVID-19 pandemic has dramatically changed how people communicate at work: Nearly half of people videoconference more, 43% email more, 42% call more, and 41% text more than before the pandemic, ...

Before smartphones, landline telephones were the way most people kept in touch. And until direct dialing became common, a switchboard operator's assistance was often needed to help with long-distance ...

Before smartphones, most people kept in touch using landline telephones. And before direct dialing was common, some calls were handled by switchboard operators. During the 1950s, more than 220,000 ...

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The COVID-19 pandemic has dramatically changed how people communicate at work: Nearly half of people videoconference more, 43% email more, 42% call more, and 41% text more than before the pandemic, ...

Marie Scott vividly recalls the horrifying sounds of D-Day as she relayed orders down the line to the troops storming the Normandy beaches. She was only 17 and one of nine women transmitting critical ...