Quality management has evolved from traditional quality assurance and inspection‐based practices to sophisticated, integrative frameworks such as Total Quality Management (TQM) and Quality 4.0. Modern ...

The origins of Total Quality Management and its ability to exceed customer expectations have surprisingly been around for a long time. You can trace its origins to just after World War II, something ...

Total quality management is, in part, a philosophy saying that achieving excellence involves a constant forward effort from all of an organization's employees. TQM works by measurement: finding the ...