As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 has doubled down on its use of AI in its customer services department as it plots a turnaround on its customer service. The company has struggled to integrate Virgin Media and O2 since ...

Virgin Media Business Wholesale is the fixed wholesale connectivity arm of Virgin Media O2 Business, owning and operating one of the UK's largest national fibre networks. We work with partners to ...

LONDON--(BUSINESS WIRE)-- Affirm and Virgin Media O2 are today announcing a new partnership that will see the transparent and flexible payment network provide upfront and honest hardware financing to ...

Next-gen network upgrade to significantly increase Ericsson's Radio Access Network (RAN) footprint with Virgin Media O2; Ericsson secures majority of Virgin Media O2's latest radi ...

Virgin Media O2 has launched its 5G Standalone network (5G SA) for its business customers this week. The carrier said its 5G SA service will be available to its business customers in 500 towns and ...

Virgin Media O2 begins switching off one of its mobile services this month, which could leave some customers with no data access. The UK's major mobile providers, including EE and Vodafone, have ...

Virgin Media is rolling out a free broadband upgrade to every UK customer as it introduces new 24/7 smart support service ...

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