Salesforce.com's planned expansion into a new market may be its biggest challenge yet. The company, which offers a service that allows salespeople to track leads and account information online, plans ...

There are many ways to make a bad technology decision for a customer relationship management (CRM) system, but only a few ways to make a good one. More often than anyone would like to admit, the ...

One of the benefits of Web-based applications is that vendors can efficiently roll out new versions. There’s no software for users to download or CDs to mail. Siebel Systems has been taking full ...