Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

Facebook Messenger is coming to businesses’ own websites. The social network announced today the launch of a new customer chat plugin into closed beta, which will allow customers to talk directly with ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

This photo, in New York, Thursday, Nov. 9, 2023, shows the Omegle logo, and their website posting on a mobile phone. Omegle, a video chat service that connects users with strangers at random, is ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Money can’t buy you love, the Beatles told us. Neither can $33 million in ...

If your company uses a third-party tool to power your website chat function or AI-assisted customer service, the 9th Circuit Court of Appeals just delivered a ruling you should know about. On July 9, ...

Omegle, a random video chat site that began with the ideal of connecting strangers but one that's also long been accused of enabling sexual predators, has ceased operations, according to its founder, ...

Google has laid Hangouts to rest, a couple of years after it first announced that it was going to push people to use Chat, its Slack-like app, instead. After allowing users to move to Chat on their ...

TULSA, Okla. -- Dollar Rent A Car on Jan. 24 began responding "live" to online customer inquiries on www.dollar.com. The company created "text chat" buttons throughout the site allowing browsers to ...