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Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

Amazon Web Services on Monday said it is adding call analytics capabilities to Amazon Chime SDK offering in a bid to reduce the time and cost of generating insights from real-time audio calls, ...

Amazon Chime SDKs are a set of real-time communications capabilities for developers to embed voice, video, messaging and other functions into applications. Written by eWEEK content and product ...

This dawning age of agentic AI requires a total rethink on how we build software. Current enterprise APIs were built for human use; the APIs of the future will be multi-model, native interfaces. “We ...

Amazon today unveiled CloudTrail, a new user visibility and resource-tracking API as part of its Amazon Web Services. This service, it seems, will complement Amazon CloudWatch, which provides ...

Developers use application programming interfaces to hide complexity, organize code, design reusable components, and connect different systems, applications, or services. The term API stands for ...

Cloudscaling CTO Randy Bias wrote an open letter to OpenStack today. In it he outlines why the open cloud effort will only win if it accepts Amazon Web Services (AWS) and creates a compatible API. He ...