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Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

Amazon Chime SDKs are a set of real-time communications capabilities for developers to embed voice, video, messaging and other functions into applications. Written by eWEEK content and product ...

Amazon today unveiled CloudTrail, a new user visibility and resource-tracking API as part of its Amazon Web Services. This service, it seems, will complement Amazon CloudWatch, which provides ...