CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) implementation is a 10 ...

How you approach training employees on the new tool can make a difference as well. Start small by picking a team that’s open ...

The enterprise IT environment is complex. Many systems, technologies, and practices that were developed at various times coexist in the same world. With expectations for technological advancements at ...

What happens when a $16 billion, 37-year-old chain wants to tackle CRM for the first time? Whole Foods is about to find out. At best, a properly integrated CRM program is complex, given the huge ...

Phenom announced the availability of the LinkedIn CRM Connect integration, enhancing recruiting productivity and empowering ...