We examine whether priority queues benefit or hurt customers in a setting in which customers are privately informed of their per-unit-time waiting cost. Implementing a priority queue thus means ...

Operations Research, Vol. 29, No. 1 (Jan. - Feb., 1981), pp. 174-188 (15 pages) We consider an M/M/1 queue with two types of customers: priority customers and regular customers. They arrive at the ...

You're about to get rewarded for playing nice with Overwatch's role queue. A new Priority Pass system will reward you for taking on flex roles by letting you bank faster access to the roles you want ...