We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

I recently found a phone landline buried on the third page of my Xfinity bill. I quickly checked my ID to verify that I’m not over 70, then contacted the cable company to complain about being billed ...

Most people take their telephones for granted. We expect them to work, whether we call a friend, for a food delivery or to call for police or an ambulance in an emergency. Janis and Joe Cioffi say ...