Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service automation platform. The update brings a new execution architecture and expanded AI ...

(WJMN) – With many kids doing virtual learning this school year, this could bring up issues regarding cybersecurity. “Zoom bombing” is a phrase you might have heard in the new age of video ...

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.

Zoom Virtual Agent 3.0 enhances customer service by automating end-to-end workflows across voice and chat, aiming to improve ...

UNDATED (WJMN) — With many kids doing virtual learning this school year, this could bring up issues regarding cybersecurity. “Zoom bombing” is a phrase you might have heard in the new age of video ...

For many parents and students during the pandemic, virtual learning was a nightmare. For the new state-appointed superintendent of Houston ISD, it might be a solution. In yet another change coming to ...

For the best experience, please enable JavaScript in your browser settings. Braeburn School has suspended virtual learning on Zoom. This was after a security breach ...

Online education is a pretty polarizing topic nowadays. Most of us are experiencing it firsthand, and after several months of using Zoom, chances are you either love its flexibility and leniency (how ...

The development team and engineers at Zoom responsible for creating the excellent videoconferencing software provided so many with video communications during the pandemic. Have this week announced ...

A customer’s loyalty to a brand is often set by a series of interactions—on- or offline—that tie customers to the company. Yet consumers can be fickle. Customers are increasingly discerning and expect ...