Queueing theory provides a robust mathematical framework for analysing waiting lines, a critical aspect across sectors ranging from telecommunications and healthcare to manufacturing and ...

Two queueing theorists investigated why queues at restrooms are invariably longer for ladies than for men. Time and time again. What are the main causes for this disparity? And how can it be overcome?

You've probably already noticed the difference between the way people line up at McDonald's and the way they line up at Starbucks. At McDonald's, a single employee handles your entire order. Even if ...

Queueing theory rules everything around you. This newest version of our highly accessible, 30-page introduction to queueing theory demystifies the subject without requiring pages full of equations.