Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while ...

The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.

In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...

Scott Murphy is Vice President of Business Development and a Consultant at Data Perceptions. He is a Certified Management Consultant (CMC) and a Certified Practitioner for CyberSecurity (CPCSC). With ...

Melissa is a recognized expert on VOIP, Cloud Phone System, and Contact Center at Swartz Consulting, LLC. She offers completely independent and unbiased technology consulting to guide clients in ...

Dave Michels is the visionary Founder and Principal Analyst at TalkingPointz, a leading independent authority on enterprise communications. With a keen eye for market dynamics, Dave delivers incisive ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Otter.ai’s launch of My Action Items, ...

Zeus Kerravala is the founder and principal analyst of ZK Research, offering strategic and tactical advice to IT professionals, vendors, and investors. His research draws on interviews, surveys, and ...

Jonathan Barouch is the Founder and Chief Executive Officer of customer communications company, Local Measure, and is one of Australia’s respected tech sector entrepreneurs. With a team across Oceania ...

Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital ...