The customer is king again. After decades of mass-market driven customer outreach, which typically lumped customers in large, homogenous segments, a complex mix of socioeconomic factors coupled with a ...

At the recent Ultimate Software user conference in Las Vegas, customers were briefed on new predictive analytic capabilities being incorporated into the Ultimate HR ...

Can cloud help predict the future? Okay, that's a loaded question, but there are certainly voices out there making the case that cloud computing provides the processing and big data support needed for ...

The world is digitizing with increasing speed, and global interconnectivity is rising right along with it, generating abundant data. This data can facilitate more intelligent business decisions and ...

An important new development can help industry better predict the future. This development is the ability, through predictive analytics, to anticipate component failure before it shuts down a process.

Here we explore the ways predictive analytics and prescriptive analytics are being used in the call center today, and trends to watch for tomorrow. Predictive analytics can help evaluate behavioral ...

Although recent advances in computational capacity and machine learning have led to well-publicized breakthroughs in clinical risk stratification, these advances are noticeably absent in oncology. A ...