Here are some tips to help companies navigate the European Union's AI Act, the international ISO/IEC 42001 and the NIST AI ...

It’s time to reimagine loyalty as a virtuous loop that transforms customer relationships into a sustainable growth engine.

In the rapidly evolving landscape of artificial intelligence (AI), it is imperative that organizations and nations employ ...

In today’s unpredictable business climate, survival and growth are no longer guaranteed by capital strength or market ...

The framework categorizes all strategies into the following four groups, from the least creative to the most creative: adapting an existing industry strategy, combining different existing industry ...

This paper updates an earlier article published in Business History Review that concluded that by the second half of the 1990s, there had been a profusion of new, purportedly practical ideas about ...

A go to market strategy is focused on the lifecycle of product or service, entirely, from its concept to its sale.

The framework focuses on strategy execution and refinement based on a clear organizational purpose, a robust strategy and effective governance.

The Talkdesk CX Strategy engagement model and framework are unique within the contact center industry, offering a customized approach based on each organization's business objectives and use cases.