The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

Some call centre agents at a major Canadian telecom company say they fear for their jobs as AI takes an increasing presence ...

AirAsia has closed its voice call centres in a move the company's chief customer happiness officer Adam Geneave said was "controversial", but embraces the future. Speaking at Salesforce's annual ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

While the call centre business seems to thrive in South Africa, creating much needed revenue, taxes and employment opportunities, the general public expresses frustration with the industry, rather ...

What are call centre solutions? Call centre solutions are integrated software and hardware systems that manage inbound and outbound customer interactions through channels such as phone, email, and ...