Back by popular demand, Nancy Friedman, a member of the St. Louis Small Business Hall of Fame, and nationally known customer service keynote speaker, has been selected to deliver two presentations to ...

For this article, I’m taking a departure from my normal customer service angle. Almost all my speeches focus on customer service and customer experience. Except the one I just finished. I had the ...

Airlines' mistakes are immediately broadcasted on Twitter and Facebook, but they have a shot at turning disgruntled passengers into dedicated fliers by offering a quick solution in a friendly tone. It ...