I recently had an outstanding experience at a diner—the food, atmosphere, presentation and service were terrific. I was extremely satisfied with the experience, yet I won’t return. Why? Because I ...

The prep work is done and you are ready for the moment of truth: fielding your customer survey! But before you hit "send," run through these final checkpoints. You may have noticed that we have yet to ...

A new top priority has emerged for today's chief marketing officers: safeguarding customer data. Protecting the privacy and ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

(The FAST Office survey will be sent out to approximately 200 randomly selected users in June.) We in Business and Administrative Services take customer feedback very seriously. Annual surveys are an ...

The Heartbeat survey is expected to take five to 10 minutes. All responses will remain anonymous and aggregated at an ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth.

ATLANTA--(BUSINESS WIRE)--Lendmark Financial Services (Lendmark), a leading provider of household credit and consumer loan solutions, conducted a voice of the customer (VOC) survey, facilitated by ...

Toyota had been tied for first in the annual survey last year but fell behind Subaru. Lexus took the top luxury spot.

The New York State Thruway Authority has launched a new customer survey aimed at shaping the future of fueling facilities at the 27 service area locations along the Thruway system. With current fuel ...

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...