Dyfed-Powys Police claims the top-spot in UK for average speed of answering 999 emergency calls through contact centre.

Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

Boosting Employee Experience in Contact Centres is the Key to Success! Jurgen Hekkink,at AnywhereNow discusses. contact ...

Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action. Medallia contact ...

UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for ...

Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...

NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale - contact centre AI in the contact centre ...

Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and the world of customer experience. Tobacco Dock. Wapping Lane, London E1W ...

Voice needs to be Part of Digital CX – Not the Legacy Annoyance Brands Are Under Pressure to Differentiate via CX Are Virtual Assistants Part of your Contact Centre Workforce? Rentokil Embarks on ...

The ECCCSAs are accepting nominations until midnight on Friday 18 July 2025. Get a head start on your entries by joining Jackie Pringle, Director of Operations, and Moira Clark, Professor of Strategic ...

Artificial intelligence’s time is now for the Contact Centre Low-Code the Solution Insurance Industry Been Looking For? The Top 5 Pitfalls of Digital Transformation Netcall Announced as LocalGov ...