Fonolo (News - Alert) has made a name for itself by creating a call-back tool for contact centers. Now it is adding to that tool by allowing customers to keep track of their progress in a calling ...

Zingaya, a click-to-call solutions provider, is this week announced that its widget is now available on GetHuman.com. Zingaya, a privately-held startup, offers a cloud-based technology for ...

With the combination of several so-called “megatrends,” the personal cloud will replace the personal computer in just two years, according to the latest prediction from Gartner (News - Alert), ...

Customer experience solutions provider Vocalcom, whose products include dialing software, contact center software in the cloud, customer engagement software and integration solutions, recently ...

Traditional insurers have fallen behind technologically. Indeed, in a true irony for companies that are all about assessing risks, the incumbent insurers have put themselves at risk of not having ...

Two rural electric cooperatives and a cable company have tapped Alianza (News - Alert) as a supplier. The company’s Cloud Voice Platform will be powering their new VoIP phone services. This Alianza ...

Lockton, a privately-held independent insurance broker, will now be able to maintain its competitive lead with the implementation of QlikTech’s QlikView BI solution. Millions of records, which contain ...

Sometimes disasters can point the way for improvements we’ve been putting off for a long time, but really should not ignore. There’s a lesson in a recent outage in New Jersey. Last week a power ...

It doesn’t matter what industry you’re part of—all of us are susceptible to power outages at any given time. Whether at an airport, in Las Vegas, or in a voting booth, the loss of power, no matter how ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

Our always-on, always plugged in world, is forcing the hand of change. This era of digital transformation is fueled by innovation in the network in order to support what the future has in store. At ...

In 2011, Proctor & Gamble (P&G) opened its first U.S. manufacturing plant in 40 years in Box Elder County, Utah—and earned its first-ever LEED (Leadership in Energy and Environmental Design) ...