Cyber espionage is a relatively new type of intelligence gathering capability with various strategies, tactics and tools. Cyber espionage is defined as the intentional use of computers or digital ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

Spoiler alert: Chat will never replace the office telephone, even if telephone technology continues to change. We’ve already seen a big migration from traditional phones to VoIP, for instance. But ...

Customer experience solutions provider Vocalcom, whose products include dialing software, contact center software in the cloud, customer engagement software and integration solutions, recently ...

With the combination of several so-called “megatrends,” the personal cloud will replace the personal computer in just two years, according to the latest prediction from Gartner (News - Alert), ...

The strategic importance of the rail sector is rising across the globe due to rising fuel prices, environmental concerns, and its value in promoting economic growth and competitiveness. The challenges ...

In 2011, Proctor & Gamble (P&G) opened its first U.S. manufacturing plant in 40 years in Box Elder County, Utah—and earned its first-ever LEED (Leadership in Energy and Environmental Design) ...

Selecting a VoIP solution is no small task. Future-forward, feature rich is the cloud communications you’ve selected, but what about vertically unique needs, such as recording reconciliation? Whether ...

Transferring a number from one service provider to another should, theoretically, be a simple and seamless process. With proper planning and handoff from the “losing” provider to the “gaining” ...

Fonolo (News - Alert) has made a name for itself by creating a call-back tool for contact centers. Now it is adding to that tool by allowing customers to keep track of their progress in a calling ...

When you think of crisis negotiations, you might think of a tense back-and-forth shouting match between policemen crouched behind patrol cars and suspects peeking through windows. Or maybe you think ...

Exinda develops software that helps its business clients better control their networks and individual applications. In particular, it created QX Boost for Skype (News - Alert) for Business to give ...